Clear return rules, easy to follow.
We want you to feel confident ordering from Yes Sneakers. This page explains when an item can be returned, how refunds are processed, which products are excluded, and what to do if you received a damaged, defective, or incorrect item.
Eligible items can be returned for a refund within 30 days of delivery if they meet the required conditions.
Please contact us within 7 days of delivery and include clear photos for review.
Return Approval Required
Please contact us before sending anything back. Unapproved returns are not accepted.
Customer Covers Shipping
Unless we sent the wrong item or the product is defective, return shipping is paid by the customer.
Refund Timing
Approved refunds are usually processed within 5–10 business days after inspection.
Exchange Option
Exchanges for size, color, or the same item are available when replacement stock exists.
What an item must meet to qualify.
Items can be returned for a refund within 30 days after delivery when they remain in returnable condition and you can verify the purchase.
Unworn and unused
The product must be returned in original condition.
Original packaging
Please return the item with its original packaging whenever applicable.
Tags attached
Original tags should still be attached to the product.
Proof of purchase
Order confirmation or receipt is required to process the request.
Items that cannot be returned.
Some product types are excluded from returns and refunds. If you are unsure about your item, contact us before submitting a request.
Sale items and gift cards
Discounted items and gift cards are not returnable.
Custom or personalized products
Special-order or personalized items are excluded from normal returns.
Perishable and personal care items
Products such as food, flowers, plants, and certain personal care goods are not accepted.
Hazardous materials
Flammable liquids, gases, and other hazardous goods cannot be returned.
How the refund is handled.
Request a return
Contact us first. If approved, we will issue a return authorization number.
Send the item back
Ship the return to the address provided by our team.
Inspection
We inspect the returned product to confirm it meets the policy conditions.
Refund to original payment method
Once approved, the refund is issued back to the original payment method.
Who pays to send it back.
Return shipping is normally the customer's responsibility. The exception is when the return is caused by a defective product or an incorrect item sent by us.
Approval comes first
Before mailing anything back, contact our team for approval. Returns sent without prior approval will not be accepted or processed.
After approval, refunds are usually processed within 5–10 business days. Your bank or payment provider may need extra time to post the refund. If more than 15 business days have passed since approval, contact us.
When a replacement is possible.
We offer exchanges for size, color, or the same item, subject to stock availability.
Contact us first
Ask for an exchange and confirm that the replacement is available.
Return the original item
The customer covers return shipping for standard exchange requests.
Inspection before replacement
The exchange is processed only after the returned item is received and approved.
What to do if something arrived wrong.
Please inspect your order when it arrives. If the item is damaged, defective, or incorrect, contact us within 7 days of delivery.
Send clear photos
Include photos of the item, the packaging, and the shipping label.
Wait for confirmation
Do not return the product until our team confirms the issue and next steps.
Resolution
Once verified, we will arrange a replacement or a full refund, including return shipping when applicable.
European Union 14-day cooling-off period.
If the order is shipped into the European Union, customers have the right to cancel or return the order within 14 days without needing to provide a reason.
Returned items still need to be unworn, unused, with tags attached, in original packaging, and supported by proof of purchase.
